Your personal data is very important to us.

Whenever you use our website, we’re committed to these four privacy promises:
• We will be clear about the personal data we use, how we use it and most importantly why we need it.
• We will give you choices when it comes to your data.
• We will keep your personal data secure, using the best possible technology.
• We will help you make informed choices about your personal data.

You may need to give us your personal data to make a payment. Personal data is anything that helps identify.

It’s things like:

• name
• email or billing address
• phone number
• home address

How we use your information

Your address your card is registered to. These information is necessary to pay for goods.

If you choose to give us feedback through our website, we will use your comments, combined with others, at an aggregate level, to identify any fixes needed and to improve our products and services.

When you email, we use this info to help us with things like arranging refunds.

If you call us or we call you, we will process your data so that our teams can fix any issues you have raised, as well as for quality purposes. Please be aware that all calls are recorded to ensure the best service and for training purposes.

To send you relevant marketing info:

We may send you marketing information if you have told us you want to receive it. We may also send you marketing where you have transacted with us, where we have a legitimate interest to do so. We may send things like marketing emails, web push, inbox messages and push notifications in order to let you know about our great discounts, sales, offers and more from PDD.

Market research data

We may collect personal data (including name, age, region, email address,and audio recordings) for market research and/or surveys. To improve our services we may invite you to participate in market research, such as surveys or other activities (to improve our booking service for you).

If you would rather, we did not contact you with market research requests, please contact us via the details below.

We want your input in our market research so that we can keep improving our products and services. We use the absolute minimum amount of your personal data to carry out this research.